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In an effort to improve the speed of package delivery, our manufacturing facility will be upgraded from Feb 1 to Feb 10, 2019. During the period, NO orders will be shipped, but all orders over $45 will be qualified for 'A Free Gift' (find the offer at shopping cart). We will resume shipping of all orders on Feb 11, 2019.
No matter how uncertain life may look, we’re in this together.
Since the beginning, SOUFEEL has devoted our craft to creating personalized gifts to help bring families, friends, and loved ones together through unforgettable and personalized gifts. Judging from the current situation, having a community you can rely on is more important than ever.
From our SOUFEEL family to yours, our hearts and thoughts go out to everyone impacted by the difficulties. To the first responders, healthcare workers, and employees that are on the frontlines during this uncertain time, we see and appreciate everything you continue to do.
The safety and wellbeing of our customers is our top priority, and in scenarios like these, we understand that comfort can be difficult to come by.
Following the guidance of public health officials and government agencies, including the Centers for Disease Control and the World Health Organization, we are taking a series of precautionary steps including increased cleaning and sanitizing procedures for our warehouse and shipping facility and frequent hand washing for all employees. In addition, all warehouse employees who come in direct contact with our products are wearing gloves out of an abundance of caution. We will continue to focus on prevention and encourage any staff member not feeling well to stay at home.
This is more than just a thank you for being a part of the SOUFEEL community. Our teams will continue to work earnestly to help our customers feel comforted during this time. Because during times of crisis, the one thing that brings people together is love, community, and compassion. Now is when that matters most.
Together, we can fight this and come out stronger on the other side.
Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.